Refund policy

Return & Exchange Policy At Social Threads, we want you to love every piece you purchase! We understand that sometimes things don't work out, and we're happy to make the return process as simple as possible. Please review our return policy before placing your order. RETURNS & STORE CREDIT Social Threads accepts eligible returns for store credit only. We do not offer refunds to the original form of payment for standard returns. To request a return, please email shopthesocialthreads@gmail.com within 7 days of your order being delivered. Please include your order number and the item(s) you would like to return. Once your return has been approved, we will email you a prepaid return shipping label along with instructions for sending your item(s) back. RETURN REQUIREMENTS To qualify for store credit, all returned merchandise must meet the following conditions: Items must be unworn, unwashed, and in their original condition. All original tags must remain attached. Items must be free of stains, makeup, deodorant, perfume, pet hair, and other signs of wear. Items must not be damaged or altered. Returns must be shipped within 7 days of receiving the return label. Social Threads reserves the right to refuse returns that do not meet these requirements. FINAL SALE ITEMS The following items are considered final sale and cannot be returned or exchanged: Sale and clearance merchandise Items marked as final sale Gift cards STORE CREDIT Once your return has been received and inspected, approved returns will be issued as store credit for the eligible merchandise amount. Store credit will be emailed to the email address associated with your order and can be used toward future Social Threads purchases. Original shipping charges are nonrefundable. RETURN SHIPPING We want to make returns as easy as possible! Once your return request is approved, Social Threads will provide a complimentary prepaid return shipping label via email. Simply package your item securely, attach the provided label, and drop it off with the designated shipping carrier. DAMAGED OR INCORRECT ITEMS We carefully inspect every order before shipping. However, if you receive an item that is damaged, defective, or incorrect, please contact us at shopthesocialthreads@gmail.com within 7 days of delivery. Please include your order number and photos of the issue so we can make it right! Damaged, defective, or incorrect items will be handled separately from standard returns, with a replacement or refund when appropriate or legally required. QUESTIONS? We're always happy to help! For any questions regarding your order or a return, please contact: shopthesocialthreads@gmail.com Thank you for shopping small and supporting Social Threads! ♡